Omron Healthcare Partners with AFFINA for Best-in-Class Customer Care Solution

May 30, 2008 - Peoria, Illinois

AFFINA - An HTMT Global Solutions Company, announced today that it has been chosen by Omron Healthcare to manage the Omron Customer Care Center from AFFINA’s Peoria, Illinois headquarters’ contact center campuses.

“We are very excited about this new partnership between AFFINA and Omron Healthcare,” said Omron Healthcare CEO Isao Ogino. “Customer service plays a crucial role in our success. The products we handle are medical devices which require careful business discipline, which is why we need to work with AFFINA’s great experience and knowledge in customer service. I believe we are able to ensure a higher quality of service to customers through this partnership.”

The AFFINA-designed dedicated inbound contact center program supports Omron Healthcare’s diverse product base, handling pre- and post-sales consumer inquiries relating to model comparisons, product set-up, operational troubleshooting, and product warranty coverage.

“For companies like Omron Healthcare, building and protecting customer loyalty while reducing corporate risk is extremely important to their own success,” said AFFINA President and CEO Donna Malone, “We are extremely honored to have the trust of a company like Omron Healthcare to manage their very critical and important consumer interactions. We are delighted to have Omron Healthcare as part of our client base and look forward to continuing to grow our partnership in the months and years ahead,” Malone said.