Telecommunications
At AFFINA, we understand the nuances and challenges that the telecommunications industry faces. Because of a more competitive, oftentimes deregulated environment, with pressures to deliver cost-effective solutions with quality, AFFINA offers a full-suite of services to the telecommunications industry. These services include pre- and post-sales support, sales verification, billing customer service and bill consolidation, end-to-end order provisioning, credit card verification and authorization, consumer and small-business win-back, promotional support, and up-sell/cross sell.
Our solutions for the telecommunications industry feature:
- Low average handle time with high first-contact resolution rates to maximize cost effective operations.
- The value of more than a decade of expertise in managing end-to-end subsidized service programs for low-income customers.
- 100 percent call recording with 24x7 online access to recorded calls.
- Full data integration into client-managed systems.
- Proven sales experience including long distance, DSL, pre-paid and plan cellular service, and more.