Consumer Products
Reinforcing your brand value, reducing operations cost, and increasing your revenue define our solution objectives for the consumer products industry. At AFFINA, we design customer service and customer acquisition solutions for the consumer products industry that oftentimes result in our clients regarding their contact center operations as profit centers as opposed to cost centers. Our full-suite of consumer products services include service-to-sales, customer acquisition and cross-sell/upsell, product operational support, pre-sales support, recall management, and product and accessory fulfillment. Plus, we manage lead generation programs that help your retailers turn customer inquiries into closed sales quicker.
When your customers contact us, we recognize and take advantage of the opportunity to not only strengthen their likelihood to purchase, but extend that loyalty across your branded products to increase purchase frequency and customer value. Additionally, we manage highly successful warranty management and loyalty programs that include rebates, loyalty rewards, warranty service provisioning, and extended warranty sales.