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Pharmaceuticals

Building trust in your brand equates to consumer core loyalty to current and future products. Today's consumers are empowered with knowledge from the internet, paid advertising and word-of-mouth campaigns. Your consumer affairs management program should address consumers information requests as well as help build your brand through trusted and quality advisory services.

Whether consumers contact you to request product specific information, inquire about potential drug interactions, find out when your newly advertised product will be available or report an adverse event, AFFINA CSRs are highly trained to handle the unique situations the pharmaceutical industry faces.

For nearly ten years, AFFINA has provided trusted healthcare and pharmaceutical consumer affairs management programs for our clients. In 2002, AFFINA supported the largest over-the-counter product transition in U.S. history and continues to support the program today. Our more than three decades of exceptional customer service delivery combined with our relevant industry experience translates into satisfied customers and increased product loyalty for our clients.

Specifically we feature:

• Complete consumer affairs program management covering everything from over-the-counter product launch support to literature request to drug interactions.
• A disciplined approach to compliance, where we protect the data security of your customers and maintain the standards of HIPAA.
• Trusted support for adverse events management and communications.